About PinMart

History

The origins of PinMart start back in 1964, in Chicago, Illinois. Back than a small promotional products company was formed by 2 partners and became one of the original and founding members of the Advertising Specialties Association. The original comany was part of many important and recognizable promotions such as "The Worlds Smallest Book" inserted in Cracker Jack Boxes in the 1970's. In 1994 the company was sold by the remaining founder to a small group of investors who continued the mission and purpose.  At that time the company sold promotional products, awards & recognition items, and stock and custom lapel pins to both end users and other promotional product distributors. In 2000, the decision was made to separate the sales into two distinct groups: One group would sell the products solely thru a reseller and distributor channel and a new company PinMart, Inc. would sell lapel pins and related items solely to the end user.

 

     The online store, Pinmart.com, was first opened for business in October, 1999 with 42 stock lapel pins and utilized five different styles of custom lapel pin processes to make special order pins. Since then PinMart has added Thousands of new products and many new product lines. All of the products lines utilize the same group of PinMart manufacturing facilities that were established to produce its core product Lapel Pins. Today PinMart’s online business has grown significantly and is now the internets number one provider of stock lapel pins, custom lapel pins, stock lanyards, custom lanyards, and rubber bracelets. We continue to invest in new products, technology, and employees so that we can continue to provide our customers with the best selection, quality, and service available.

Mission Statement

It is PinMart’s mission to help its customers achieve their marketing goals through the use of our quality products sold at reasonable prices!

There are three primary goals in every marketing plan: create brand recognition, improve ones identity and make an emotional connection with customers, employees, contributors or volunteers.

• Well-made lapel pins, bracelets or lanyards represent your organization in fine fashion because they strengthen corporate identities based on distinction and quality.
• Brand recognition is easily created and reinforced with PinMart’s products. For each product launch, awareness campaign, or volunteer program you can relay a logo or message in a memorable way that works continually on their behalf. As others take notice, word-of-mouth marketing takes over as their message spreads.
• Because Pinmart’s products have a high perceived value and are often thought of as jewelry or collectables, they help bolster an emotional connection between the company and its customers.
• Employee relations are improved with PinMart’s products. A sense of pride comes with being recognized for performance and/or years of service. As employees grow within an organization, companies can enhance those feelings of pride by awarding PinMart’s products to those who have excelled. Employee relations can be greatly improved when a recognition program is set into place using any of PinMart’s products. Like metals on a military uniform, your staff will appreciate the recognition and will wear their awards with honor.

Pinmart’s products are great for:

• Tradeshows
• Product branding
• Company branding
• Corporate identity
• Meetings, seminars or conventions
• Employee awards
• Building goodwill
• Creating an emotional connection
• Bolstering team spirit
• Fundraising
• and much more!

About the Products

PinMart utilizes many different factories and production facilities worldwide, including large production facilities right here in the USA as well as China, Mexico, Vietnam, and Malaysia. These factories are routinely visited by PinMart representatives and inspected for quality control and working environments. All of our products meet strict guidelines for quality, and most are lead free (unless noted otherwise), and are periodically tested by independent labs.

Our long history and experience in the design and manufacturing processes we use will result in the production of a quality product delivered on time and on budget. From large corporate orders, to small production runs for your local club, we provide all the services and expertise you need to make your project a success.

PinMart employees a staff of formally trained, skilled, and experienced graphic designers. When working with our designers on your project you can rest assured that our designers will create the design your looking for.

100% Satisfaction Guarantee

CUSTOM PRODUCTS SATISFACTION GUARANTEE

We realize that for some of you, having custom products designed and created for you may be a new concept. With that in mind, we have rigorously tested our custom order process to develop a system that helps eliminate the guessing involved. In all custom orders you will be able to review and approve artwork or if preferred actual samples of what you’re final product will look like. In addition the details of your order will be completely explained to you in writing and approved by you. We will not start the manufacturing process until you are 100% satisfied with the design and details of your order.

We deliver high-quality custom products - products that look just like the artwork and or samples that you have approved. If the custom products you receive differ materially from what you approved, if the goods are otherwise flawed, or if your order arrives later than promised*, then we will replace all flawed or defective merchandise or you may return the custom goods for a full refund, within 15 days of receiving your custom order.

All we ask is that you notify PinMart before returning any goods to ensure that your return is handled quickly and accurately.

*PinMart can not be held responsible for delays beyond our control such as delays due to acts of war, weather, or other natural causes.

STOCK PRODUCTS SATISFACTION GUARANTEE & RETURN POLICY

If for any reason you are not 100% satisfied with a stock product that you purchased from PinMart than you may return your order in full and in its original packaging for a full refund (less shipping) within 15 days after you receive your order. This applies to all regularly priced merchandise and does not apply to close-outs or special order merchandise. If you need to return merchandise, please contact our Customer Service Department by filling out our contact us form or 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:00pm CST. All returns are subject to a restocking fee. All items must be returned in manner they are received. Only our Customer Service Department can authorize the acceptance of returned merchandise. No returned merchandise will be accepted without a return authorization number.

A RETURN AUTHORIZATION number is required for all returns. Returns will not be accepted and your account will not be credited if you do not have a return authorization number. If you need to return merchandise, please contact our Customer Service Department at contact us form or 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:00pm CST. Please be sure to include information about what needs to be returned (the item number(s), your name & address, your customer number, the reason for the return, & your invoice number.

About Custom Ordering

During our long history of creating custom products PinMart has developed a proven and tested system for quoting, proofing, and creating custom designed products. Our talented staff will take you step by step thru the custom order process.

Step 1: Requesting a Quote
You can request a quote using our on-line Quote Builder or by calling and speaking to on of our sales associates. After determining your needs and considering any artwork or ideas that you have, we will determine the most appropriate manufacturing process to meet your needs. From here we can give you a quote for your custom product.

Step 2: Designing your product
If you like your quote and want to proceed with your order, we now enter the design process. Based on your input and any artwork provided, our graphics arts department will create a virtual art sample for your product. You will have all the opportunity you need to request changes or modify your design. We will not start production until you are 100% satisfied with the design and your artwork is approved by you!

Step 3: Pre-Production Samples (if needed)
We offer the ability to created pre-production samples (actual product samples) as an additional form of verifying that your product will match your final expectations. There is an additional fee and added lead time for this service; please consult with your designer or customer service representative. Normally pre-production samples are used for high volume orders and/or complicated and unique designs. After your sample is approved (if needed) your order will go to full production.

Step 4: Production
During the production process your custom product will be inspected and checked for flaws and accuracy at various stages. Our factory takes pride in there work and we will not hesitate to correct any production issues. Your order will also be checked for quality and accuracy by your designer to insure that your product meets all the aspects of the original design.

Step 5: Product Completion and Shipping
Now you custom products are complete and shipped to you!

View or Satisfaction Guarantee or Return Policy

Non Profits / Charities

Special Discounts for Non-Profits, Charities, and Veteran Associations

 
PinMart has a long standing tradition of doing all we can to help charitable and non-profit organizations and veteran associations. If your corporations has 501(c)(3) or 501(c)(19) status than PinMart would like to offer you a 10% off discount/coupon code on all your online purchases at www.pinmart.com. 501(c) is a provision of the United States Internal Revenue Code that gives your corporation tax exempt status as a non-profit charitable or veterans association.
 
To qualify for this discount you must meet the following requirements:
 
1. You must fill out and submit the application
2. You must be in good standing with the IRS having current 501(c) status. To check the current status of your 501(c) standing with the IRS follow this link http://www.irs.gov/app/pub-78/

For more information about IRS 501(c) or to apply with the IRS for 501(c) status follow this link http://www.irs.gov/charities/index.html