PinMart utilizes many different factories and production facilities worldwide, including large production facilities right here in the USA as well as China, Mexico, Vietnam, and Malaysia. These factories are routinely visited by PinMart representatives and inspected for quality control and working environments. All of our products meet strict guidelines for quality, and most are lead free (unless noted otherwise), and are periodically tested by independent labs.
Our long history and experience in the design and manufacturing processes we use will result in the production of a quality product delivered on time and on budget. From large corporate orders, to small production runs for your local club, we provide all the services and expertise you need to make your project a success.
PinMart employees a staff of formally trained, skilled, and experienced graphic designers. When working with our designers on your project you can rest assured that our designers will create the design your looking for.
CUSTOM PRODUCTS SATISFACTION GUARANTEE
We realize that for some of you, having custom products designed and created for you may be a new concept. With that in mind, we have rigorously tested our custom order process to develop a system that helps eliminate the guessing involved. In all custom orders you will be able to review and approve artwork or if preferred actual samples of what you’re final product will look like. In addition the details of your order will be completely explained to you in writing and approved by you. We will not start the manufacturing process until you are 100% satisfied with the design and details of your order.
We deliver high-quality custom products - products that look just like the artwork and or samples that you have approved. If the custom products you receive differ materially from what you approved, if the goods are otherwise flawed, or if your order arrives later than promised*, then we will replace all flawed or defective merchandise or you may return the custom goods for a full refund, within 15 days of receiving your custom order.
All we ask is that you notify PinMart before returning any goods to ensure that your return is handled quickly and accurately.
*PinMart can not be held responsible for delays beyond our control such as delays due to acts of war, weather, or other natural causes.
STOCK PRODUCTS SATISFACTION GUARANTEE & RETURN POLICY
If for any reason you are not 100% satisfied with a stock product that you purchased from PinMart than you may return your order in full and in its original packaging for a full refund (less shipping) within 15 days after you receive your order. This applies to all regularly priced merchandise and does not apply to close-outs or special order merchandise. If you need to return merchandise, please contact our Customer Service Department by filling out our contact us form or 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:00pm CST. All returns are subject to a restocking fee. All items must be returned in manner they are received. Only our Customer Service Department can authorize the acceptance of returned merchandise. No returned merchandise will be accepted without a return authorization number.
A RETURN AUTHORIZATION number is required for all returns. Returns will not be accepted and your account will not be credited if you do not have a return authorization number. If you need to return merchandise, please contact our Customer Service Department at contact us form or 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:00pm CST. Please be sure to include information about what needs to be returned (the item number(s), your name & address, your customer number, the reason for the return, & your invoice number.