Custom Products Satisfaction Guarantee
Customized goods are generally not accompanied
by guarantees, but PinMart is changing that!
We realize that for some of you, having custom
products designed and created for you may be a new concept.
With that in mind, we have rigorously tested our custom
order process to develop a system that helps eliminate the
guessing involved. In all custom orders you will be able
to review and approve artwork or if preferred actual samples
of what you’re final product will look like. In addition
the details of your order will be completely explained to
you in writing and approved by you. We will not start the
manufacturing process until you are 100% satisfied with
the design and details of your order.
We deliver high-quality custom products -
products that look just like the artwork and or samples
that you have approved. If the custom products you receive
differ materially from what you approved, if the goods are
otherwise flawed, or if your order arrives later than promised*,
then we will replace all flawed or defective merchandise
or you may return the custom goods for a full refund, within
15 days of receiving your custom order.
All we ask is that you notify PinMart before
returning any goods to ensure that your return is handled
quickly and accurately.
*PinMart can not be held responsible for delays
beyond our control such as delays due to acts of war, weather,
or other natural causes.
Stock Products Satisfaction Guarantee & Return
Policy
If for any reason you are not 100% satisfied
with a stock product that you purchased from PinMart than
you may return your order in full and in its original packaging
for a full refund (less shipping) within 15 days after you
receive your order. This applies to all regularly priced
merchandise and does not apply to close-outs or special
order merchandise.
A RETURN AUTHORIZATION number
is required for all returns. Returns will
not be accepted and your account will not be credited if
you do not have a return authorization number. If you need
to return merchandise, please contact our Customer Service
Department at customerservice@pinmart.net
or 1-877-746-6278. Our representatives are available Mon.-Fri.
8:30am - 4:30pm CST. Please be sure to include information
about what needs to be returned (the item number(s), your
name & address, your customer number, the reason for
the return, & your invoice number.
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