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We want to hear what you have to say!

We are very interested in your comments and suggestions so we encourage you to use this form tell us what you think about any and all topics. Use this form for:
  • Product suggestions – are we missing something?
  • Website design comments
  • Problems or suggestions while using our website
  • Your experience with PinMart or our staff (good or bad)
Do not use this form for questions or inquires about your order or a potential order. If you have questions about an order or your account please follow this link to our contact us page.

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Disclaimer: By submitting this form you are giving PinMart the authority to post your comment along with any information provided. PinMart may abbreviate your comment, edit for appropriate content, or select specific verbiage for post. We do not guarantee that your submission will be posted.

Here is what our customers are saying:

From:Claudia, Vector Laboratories, Youngstown, Ohio
Comment:Just received the Flag lapel pins I ordered last week. Not only do I appreciate the quick service but the pins look great ! Great price, great pins, great service !!!!
Will recommend you to others. Thanks so much.
Claudia Hirschochs
Vector Laboratories


From:Joseph M., The Margason Group, Hamilton, NJ
Comment:I purchased a USA/Canada lapel pin (just one) to incorporate in a special design. Well, as fate would have it I messed it up and needed another one. I called and the customer service rep was very helpful but told me it would have to be treated as a new purchase. I hesitated and said I would call back. In lest than ten minutes you rep called me and she told me that you would be putting a new one in the mail and shipping it out immediately at no cost whatsoever to me. This was not high finance on my part or yours but this simple act of courtesy impressed me enough to make sure you are now a new supplier for me, In the past I have done lots of pin business in lots anywhere from 50 to 2000. It is nice to see a company going through all this for what would have been a total of 7.90. Thank you


From:Ronald, Margate, Florida
Comment:The customer service is amazing. Within 5 minutes of submitting my order I received a call from Gina telling me there was a better shipping option. She immediately corrected the invoice with the cheaper shipping option and sent a revised invoice. AMAZING CUSTOMER SERVICE..


From:mike test, test, test city, test state
Comment:testing comments


From:Beverly, Spring City, TN
Comment:Where is the Obama Pins ????????? Lets be fair now!?!?!

PinMart Reply - Hi Beverly, we offer 17 different Obama reletad item on our website. To find them simply type OBAMA in the search box on the top of the screen. If you have any issue please contact customer service.


From:Peter, Sterling, MA
Comment:Your company could teach a lot of others quite a bit about how to do customer service. I work in Pediatrics, and placed an order last week for green ribbon angel pins (to wear in memory & honor of the 20 angels from Newtown, CT) and have re-ordered more of the same item this week (everyone LOVES the pin and wants one). The ordering process is easy, the e-mail communication when items are shipped is outstanding, the products are of very high quality.
Why can't all companies be like you guys??


From:Michael, Peabody, Massachusetts
Comment:I placed an order and had it in my hands within four days. I am impressed and will keep your link in my favorites. I will also let my ship reunion group know of your service. Thank you very much


From:Barbara Blakeslee, Hartford, Ct.
Comment:Customer serice was very helpful I will purchase my angels again. Thank you again.


From:teresa goetz, monroe, wi
Comment:so far, this has been an excellent experience. Alexandra let me know of delays, called me when requested, and was more than easy to work with. Now if the product is as expected, all will be great. Thanks! T


From:Pam, Beck, Ohio
Comment:ordering was a breeze. thank you for having a user friendly ordering system!


From:Heather, Creedmoor, nc
Comment:Received my order however I was missing 1 pin but was charged for it. The rest of my order was received shortly after placing the order and the quality of the pins was good.


From:Bob Englert, Cadiz, KY
Comment:I'm delighted with the "V" pin I just received from you. I ordered it for a Vietnam Veteran to wear on his Bronze Star Medal hat. It represents the additional award of the V device for valor under fire. And it arrived just on the day this same veteran had cancer surgery. Thank you for the fine product and prompt delivery.


From:Sara, Denver, CO
Comment:Thank you for the pins. We bought these for a memorial and they were beautiful.


From:John, Columbus, Ohio
Comment:Your Ohio flag pins are not the correct shape. The Ohio flag is a pennant-shaped flag, Not a square. You need to change this and to take your misshapen Ohio flag pins off of your website immediately.

PinMart Comments: Thanks John, we are making this correction and should be in stock soon.


From:Sherry Buk, Columbus, Ohio
Comment:Just placed my first order today. Had problem with purchase process. While creating my account, I signed up for future emails and promotions. After completing the order I saw the option to sign up for emails and get 10% off...it wouldn't let me do this because I had already signed up with account process. Sure could use that 10% discount. My order # is 10060318. Will be buying again in larger quantities based on success of this order. Can you help me out?


From:David, Highland, Indiana
Comment:My father was probably one of the most patriotic men I have known. There was always an American flag flying outside his home and on special occasions he hung an 8'x12' flag from the eaves of my parents two-story home. He also admired the symbol of our great country, the American Bald Eagle. He has many nice statues and icons of the eagle around the house and a four foot tall full color eagle statue in front of his home. He also wore a gold eagle on a chain around his neck for as long as I can remember. When he passed away on 07/29 I felt a proper tribute to his love of country and the eagle was for everyone in his family and a host of special friends he thought of as family to wear a gold eagle lapel pin during the wake and funeral services, as well as keeping the lapel pin as a rememberance of my dad. I found your website, found exactly what I was looking for, and placed an order with a rush handling request. I received the order the following day and distributed the lapel pins to the people described above. Everyone was appreciative of the sentiment intended and were proud to wear your eagle lapel pin.

I wanted to express a heartfelt thanks for handling the order in a most expeditious manner. Dad was probably very pleased and proud of all of us for our silent tribute to him and the country and icon he loved so much.


From:Roger "Dale", Montgomery, WV
Comment:I think you all do a wonderful job...But like I left the comment on the order form...I would like a pin just for the deaf...I have a great neice and nephew that are both hearing impaired..so if you could find me 2 I would greatly appreciate it. 1 for me and 1 for my mother who is adopting them....thank you very much!!


From:Gail, Cottingham, Elkhart, IN
Comment:very positive experience; website easy to navigate.
will remember you in the future.


From:Carole, Baldwinsville, ny
Comment:My first visit to your site. Looking for a particular state lapel pin and I found it with no trouble at all. Nice to see the choices in full color and 'larger image' available. Thanks for a nice 1st time purchase experience.


From:Murinda, Juniper Village at Naples, Naples, Florida
Comment:My community is an Alzheimer's Assisted Living community. We will be having a pinning ceremony to honor our Veteran's in May. I look forward to receiving your product, as it will be something that our residents and family will have to remember this very special day.


From:Joe Greenwood, Tyler, Texas
Comment:I ordered only one small flag pin - but upon recieving it I discovered that the locking mechinism was broke. I phoned your company and without any hesitation, you offered to replace the pin immediately. Thank you so much for the receipt of the second pin - and thank you for being such a wonderful company to do business with - even on the smallest of orderes.


From:Jim , Jim Ledoux Enterprises, Rowlett , texas
Comment:Great web site..and interactive..appreciate the discount for first order..Glad I found your company will assist me tremendously in my start up..

pls send or approve wholesale pricing for reseller.. submitted required documentation

Looking forward to a great relationship
regards

jim Ledoux


From:jim, leinavalley, ca
Comment:I just purchase 10 s934 last month for gift, didn't reallize after giveing then out that other men saw them and ask if I could have one to. A great pin thank you for the good workman ship. JIm Davis


From:Vermont, Hampton, Virginia
Comment:The website is clean and easy shopping for the check out process. I am sure I will order other items for our Bible Class. Looking forward to receiving the Red Heart Pins. I had searched the Internet for weeks for Red Heart Pins and was excited and happy when I found your website.


From:Brenda, FBC, Roanoke, VA
Comment:I am excited about these pins. I even increased my order when I looked in e-mail and saw a 15% discount on my first order! Thanks so much!


From:Lauren , Cary, North Carolina
Comment:I am so pleased with your company! The Claddagh pins I ordered to give to friends at a birthday brunch are absolutely beautiful and so are the velour pouches. I am also really happy with your quick turnaround time! I will definitely visit again, and I will definitely recommend your business to others. I'm so glad I found you via Google!


From:Allan, San Diego, CA
Comment:My name is Allan Gale and I placed my order online yesterday with overnight shipping. I received the item today and am very happy as these are going to be given out at a memorial service this weekend. This is my second time ordering from you and I will definitely be ordering from you in the future. Thanks again!


From:Lauren, Cary, NC
Comment:My order number is 10041517. I just want to tell you how thrilled and pleased I am with my order! The Claddagh pins look as good as, if not better than, the picture on your site, and they fit beautifully into the velour pouches I ordered. I was amazed at how quickly my order arrived.

In short, I am a very satisfied customer!


From:Amy, Disabled American Veterans, Washington, DC
Comment:We got the pins today and we all LOVE THEM. Thank you so much – we will be using PinMart again in the future!



From:Robert, Zephyrhills, FL
Comment:I came to your website looking for a crossed Confederate and American flag pin which you don't have. (Hint Hint) I ended up placing an order for individual pins as well as 9/11 pins. I was pleased to see the 9/11 pins as we should remember those who died on that day. I was at Ground Zero the next day, and it will always be in my mind. You have a great website and I found it easy to navigate. Keep up the good work


From:Karen, Eastview Christian Church, Martinsville, indiana
Comment:Good prices, I hope to get good shipping time. Shipping seemed a little high though for VBS


From:Celeste, Garfield, NJ
Comment:I am hooked on collecting Patriotic Lapel Pins. Thank you for your new selection of pins, most of which I have ordered. Thanks for being there!!


From:Evelyn, Rex Heat Treat, Lansdale, PA
Comment:Ordered pins at 11:00 AM and just got notice that they shipped at 4:20 PM the same day! Now, that's great service! I've ordered pins several times now from PinMart and have always been very pleased with the service and quality. Have checked many other online sites for pins, but you always have just what I am looking for. Thanks!


From:Jane, Long Beach, CA
Comment:I ordered American Flag pins. Such a deal, buy one get one free. They are beautiful and just as pictured. One problem... my order was short by two pins. Jane...send us your order # and contact information and we will get this fixed right away. PinMart customer service.


From:Gale Reams, Punxsutawney, Pennsylvania
Comment:Hello, We like the services you provide, we have purchased through you many, many times. However, we feel you should use PayPal, our most trusted payment site! Thank you very much in advance.
Gale


From:Geoffrey Waite, Darwen, Lancashire, United Kingdom
Comment:I cannot remember the two staff members who were both very friendly, polite & efficient in dealing with my order.

Thanks once again for providing an excellent service which I am very appreciative of.

Kindest Regards,

Geoff


From:Joseph, Education Association of Charles County, White Plains, MD
Comment:The celtic crosses were fantastic...I needed to contact customer service and they were incredible. Very friendly and helpful.....what a fantastic service and great product - crosses got to me within two days!
Looking forward to working with you in the future!


From:Jeff, Michigan Diamonds, Imlay City, Michigan
Comment:I would just like to let you know how helpful one of your employees was today with me via email conversation. Her name is Erin Sierra in Custom Sales. She was very helpful, prompt with email replies, and made my overall experince with PinMart very good. Because of this service, I will be placing an order in the next couple of days.
Jeff


From:Sheri, Girl Scouts of Historic Georgia, Columbus, GA
Comment:Just wanted to say thank you again to Genni & Josie for the great service they gave me and all the patience they had while helping me figure out what I wanted. The pins are GORGEOUS. Everyone that I've showed them to loves them! I can't wait to present them to our volunteers. They will be thrilled.

Thanks again you guys are the best!


From:Heather, Innotech Aviation, Stewartstown, PA
Comment:Fast service - placed order Jan 27 and recd flag pins Jan 29 ! They look great and will be a popular give-away at our next event. Thanks to all at PinMart.


From:Cynthia, Inglewood, CA
Comment:Thanks for the speedy service. The order arrived sooner than expected and the pins look great!


From:Judith Packer, Hamilton, New Zealand
Comment:Your service is excellent. I put in an order last week (either Tuesday or Wednesday) I can't quite remember. When I got home from school today (Monday 10th August) a courier arrived with your parcel. From USA to NZ in less than a week !! That is amazing. Thank you so much - my students will be rapt.


From:Linda, Buffalo, NY
Comment:I would like to send a special thank you to Sherry on Extenion 102. I called her about my order of butterfly pins, it turns out they were on back order. We were able to order a different pin, and she had it over nighted to us. We now have the angels for my Mom's wake. Sherry could not have been more helpful and pleasent in helping me. Please give her my special thanks, and a big pat on the back. I would recommend your company to anyone. Everyone loved the pins, and they will all have something special to remember my Mom. Thanks again Linda


From:Virgina Baldwin, Taco Bell, Houston, Texas
Comment:I just wanted to drop you a line and say WOW! What a great job you guys did with our pin promotion. The pins were perfect and a big hit; not to mention how easy it was working with Linda, Erin, and Genni.

Thanks
Virgina


From:Christine, Winston-Salem, NC
Comment:I received my pins today and I was blown away by the quality of the product! It looks even better than I imagined. I am very happy with what you guys have done for us. Thank you so much for your wonderful customer service, your attention to detail, your easy directions, and your prompt delivery.

I am a very satisfied customer and will be sure to use Pinmart for all of my future pin needs.


From:Adina, World Link Inc., Visalia, CA
Comment:Very quick quote for customized work. Also good prices.


From:Kristie , Savannah, Tennessee
Comment:Would you please make more Childhood Cancer Awareness products? I just ordered 500 gold ribbon pins and can't wait for them to get here ! You guys had the best prices around! In 2008 Congress declared September as Childhood Cancer Awareness Month and September 13th is National Childhood Cancer Awareness Day. As the Mom of a cancer kid I am doing all I can to raise awareness and then hopefully they will be able to find a cure! We want to make the Gold Ribbon as well known as the Pink Ribbon. You can read about my hero at www.caringbridge.org/visit/aaronbell
Thank you- Have a blessed day
Kristie m/o Aaron the Amazing


From:Con, Ottawa, ON
Comment:We were very impressed with your service; we ordered 100 stock pins yesterday before 2 PM and received them in Canada before 4 PM today. Excellent!


From:Frank Livermont, Lake Havasu City, AZ
Comment:Excellent service. Phone conversation was brief and professional. I will tell others . I ordered US flag pins, I hope you sell millions after ABC's decision NOT to allow their reporters to wear them.


From:Linda, Bounce!, River City, NC
Comment:WOW! We went into town Thursday about 2 and didn’t get back until Friday (also about 2) and there they were! On the front porch! A week early! WOW! And THANK YOU! You cannot imagine how great it is to know they are here and that is one less thing I have to worry about this next week! And they are even just exactly right! Thank you again! And by the way, I’ve referred you every chance I get.


From:Cathy, Izaak Walton League of America, Gaithersburg, MD
Comment:Our Pins are FABULOUS. Absolutely perfect. Love the colors, the layout, everything about them. Thank you, thank you, thank you. It is a pleasure doing business with you.


From:Claudia, Public School 122-Mamie Fay School, Memphis, TN
Comment:Denise-

Just wanted to thank you and your colleagues for your professionalism and I would like to tell you that we are completely satisfied with the finished lanyards. The students and especially our staff were thrilled. We look forward to working with you again.



From:Sue, Ladies Of Harley Officer of Blackstonevalley Hog C, Austin, Texas
Comment:Hi Jennifer,

I just thought I would tell you how wonderfully successful the pins were! We did make 900.00 from the sale of them. We only had 8 left and those were given to the press and some other people we wanted to have one. Our final total was 10,000.00 for Sturdy Hospital. You and Pinmart were instrumental in making that happen. I figured I'd just let you know with a follow up! Thanks again for EVERYTHING.


From:Kristin , mount prospect, Il
Comment:Thank you so much! I just got my "NAVY" rhinestone pin and I love it!! I am going to tell every other Navy wife I know where to get it!! Thanks for the great service!!





From:Lucy, Middleton, Ohio
Comment:I just want to let you know how happy we were with Linda and the job she did for us! Everyone is thrilled with the pins...we can't wait to see lanyards!


From:Ashley, Los Angeles, CA
Comment:This company is great. I was able to get a quote fast, customer service was great and I received my order earlier than expected. Thanks so much!!


From:Rachel, Macy's, New York, New York
Comment:Your new site is GREAT! Please send me some more discount coupons.
Thanks,
Rachel G


From:Nancy, Sear's, Chicago, illinois
Comment:Nice Job on the new website! It's alot easier than the old Pinmart site to find the pins I need.


From:Tony L., Houston, Texas
Comment:Nice job on the website; I was wondering when you would make changes. What a difference.


From:Tiffani, Chicago, IL
Comment:This site rocks!!!!


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