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Frequently Asked Questions

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You are here: Home>Frequently Asked Questions
General Stock Pin Questions
Can I place my order over the phone?
Can I make changes or additions to my order?
How do I know my order was received?
When will my order ship?
Do I have to pay sales tax on my order?
Is it safe to order online with Pinmart?
How long does it take to ship to my location?
What is the cost of shipping my stock products (custom products include FREE shipping)?
Can I track my order?
Do you ship to overseas military addresses?
Do I have to be home when the order is delivered?
How do I contact Customer Service?
How to report damaged product?
How do I return an item?
What is a Cookie? Does your website use Cookies?
Why should we use Pinmart to make our pins?
Custom Pin Questions
I don't have artwork but I have an idea. Can you do the artwork for me?
I don't need custom pins. I want to buy off-the-shelf pins. Where should I look?
How long does it take to make a pin?
What about trademarks and licenses?
I don't see what I'm looking for. Is everything you make on this web site?
I have never ordered a custom made product before. Where do I start?
What is your minimum custom made order?
How much do you charge for doing artwork for a custom made product?
Why is a deposit required to do artwork, if the charge is 100% credited to the order?
I have received other quotes that are much higher than yours, what am I missing?
How many colors can I put on a custom product?
Which are the best quality lapel pins?
What kind of pins are the best value?
Can I see a sample of your work?
Can I get a sample of my pin before you complete my order?
What if I don't like the pins?
General Stock Pin Questions
Q: Can I place my order over the phone?
A: Yes, but Pinmart prefers that all stock product orders be placed via our web site by our customers. The main reason for this is security. Pinmart does not store or keep credit card information for any of our customers. When you give us a credit card number over the phone it requires several extra administrative steps to process the order. Orders taken over the phone can take up to 24 additional hours to process.

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Q: Can I make changes or additions to my order?
A: Unfortunately, due to our fast processing time, we are unable to make changes to an order that has already been placed. This is why it is very important to double-check your order before you send it to us. If you need to add additional items, you can just place a new order for the additional items that you need.

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Q: How do I know my order was received?
A: When you place your order at www.pinmart.com you will receive a copy of the order number along with your confirmation via e-mail. This is why it is so important to enter your e-mail address accurately on the order form.

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Q: When will my order ship?
A: Pinmart takes approximately 24 hours (Monday-Friday) to process a stock product order upon receipt if all necessary information is completed accurately along with proper payment.

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Q: Do I have to pay sales tax on my order?
A: We charge sales tax to Illinois residents or for any order picked up in our Illinois distribution center. If you have a tax exempt certificate (& you live in Illinois) please provide us with a copy via FAX or mail along with your order (the state does require us to obtain a copy of the actual tax exempt certificate).

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Q: Is it safe to order online with Pinmart?
A: Yes, we use the latest in online security to ensure that all of your personal information is safe. Please read our Security & Privacy Policy for further information.

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Q: How long does it take to ship to my location?
A:

When will I receive my order - UPS Time in Transit Map

Find your location the map below and note the corresponding color. Use the color legend to estimate UPS Ground shipping times!

  • The shipping days shown do not include processing time. If the item you selected is In Stock it will normally ship in 1-2 working days
  • Ground UPS is not a guaranteed service. All orders to APO/FPO addresses are shipped via USPS.  
  • PinMart requires a street address for all deliveries. We do ship to PO Boxes unless prior arrangements are made.


Transit Days due not include weekends or holidays!
Please keep in mind that UPS Ground is not guaranteed & may sometimes take an additional day or two to reach some destinations from our distribution center in Illinois. If you need a guaranteed delivery date please select UPS Next Day or 2nd Day Air. UPS does not deliver on weekends or holidays unless Saturday Delivery is offered and selected.

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Q: What is the cost of shipping my stock products (custom products include FREE shipping)?
A: Please refer to your order form for the detail shipping cost information.

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Q: Can I track my order?
A: Yes, as soon as your order leaves our distribution center, we will e-mail the tracking number(s) to you.

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Q: Do you ship to overseas military addresses?
A: Yes, we will gladly ship to APO/FPO addresses. We ship via Mail (USPS). After the order leaves our distribution center, Mail takes about 7-14 days to reach most APO/FPO locations. Express Mail takes about 3-4 days to reach most APO/FPO locations (if Express Mail is available in your area). Please call for details and cost.

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Q: Do I have to be home when the order is delivered?
A: Ground shipping generally does not require a signature. However, it is up to the driver as to whether to leave the package if the weather or delivery area isn't considered to be safe. Air shipments generally do require a signature. UPS will try to leave a note if they tried to deliver a package & there wasn't anyone there to accept the package. Note all orders over $500.00 require a signature.

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Q: How do I contact Customer Service?
A: Please contact our Customer Service Department via our contact us form or by phone at 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:30pm CST.

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Q: How to report damaged product?
A: If you receive a damaged item, please contact our Customer Service Department via our contact us form or by phone at 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:30pm CST. Please be sure to include information about what was damaged (the item number that needs replacing), your name & address, your customer number, & your invoice number. They will be happy to assist you in replacing the damaged items.

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Q: How do I return an item?
A: If you need to return merchandise, please contact our Customer Service Department via our contact us form or by phone at 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:30pm CST. Please be sure to include information about what needs to be returned (the item number(s), your name & address, your customer number, the reason for the return, & your invoice number. We do not accept returns after 14 days. All returns are subject to a 15% restocking fee. All items must be returned in manner they are received. Only our Customer Service Department can authorize the acceptance of returned merchandise. No returned merchandise will be accepted without a return authorization number.

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Q: What is a Cookie? Does your website use Cookies?
A: Cookies are bits of information that a website stores on your hard drive. We use cookies to keep items in your shopping cart. For example, if you begin to place an order by adding a few items to the shopping cart, then return to our site a few days later to complete the order, all of your previously entered information will still be in the shopping cart. If you have your Cookies shut off or if you are using a computer with a firewall, you may have trouble placing an order with our website. Please check the preferences on your browser to make sure you have your cookies enabled or try to place your order on a computer that is not using a firewall. If you continue to have problems just call us toll free (877) Pinmart.

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Q: Why should we use Pinmart to make our pins?
A: We offer the world's best pins at the world's best prices! We are a company that believes in providing top-notch service and a high-quality product at very competitive prices. We try to always do what's right, not what’s the easiest or least expensive.

Pinmart has been making pins for over forty years. Here's a list of just some of our customers:


3Com Dell Computer Delta Airlines
Disney Wal-Mart DuPont
Eastman Kodak EBay Xerox
Mobil Federal Express Ford Motor Company
Gartner General Electric McDonald's
General Mills General Motors Nike
Coca-Cola Google AT&T
Hewlett-Packard American Express Home Depot
IBM Intel Microsoft
Intuit 3M Adobe Systems
Airborne Express Amazon.com American Airlines
Rand McNally Bell & Howell Xerox
Sears Kmart United Airlines
American Airlines Kraft Foods Bank One
Miller Brewing Avon Allstate
Baxter Boeing Harley Davidson
Pepsi Pfizer Motorola
MetLife Marriott Radio Shack
RJ Reynolds Ryder Target
Tyco Toys R Us Walgreen

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Custom Pin Questions
Q: I don't have artwork but I have an idea. Can you do the artwork for me?
A: Yes, we have created artwork from hand-written drawings on napkins. We'll take your artwork in any format and convert it to manufacturing ready artwork. You can view our artwork guidelines on any custom pin page.

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Q: I don't need custom pins. I want to buy off-the-shelf pins. Where should I look?
A: Just click on the Stock Pin link and you can view hundreds of different designs.

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Q: How long does it take to make a pin?
A: Your custom made products will be ready to ship in about 3-4 weeks after the artwork is approved. Please let us know if you require a faster turnaround.

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Q: What about trademarks and licenses?
A: We do not make pins with licensed marks unless you have the license. You will need to furnish proof that you have the right to use a trademarked logo or artwork. If we learn after making a pin that a trademark was violated, we will turn the matter over to proper authorities.

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Q: I don't see what I'm looking for. Is everything you make on this web site?
A: No. We only have some of the more popular items displayed and discussed here. We can do much more. Please contact us.

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Q: I have never ordered a custom made product before. Where do I start?
A: Just click on the Request a Quote button on any of our Custom Product pages and follow the easy to fill out form and we'll do the rest.

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Q: What is your minimum custom made order?
A: For Custom made products the minimum order is 100 pins. For Stock Pins please view the pin you would like and the system will tell you the minimum order.

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Q: How much do you charge for doing artwork for a custom made product?
A: Zero, Nada, Nothing, for our customers. Once you enter your order for a custom made product our designers will work with you to produce exactly what you want. If you decide not to do the custom made product after we have spent time with you doing the artwork, then we will charge you an artwork charge of $40.00.

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Q: Why is a deposit required to do artwork, if the charge is 100% credited to the order?
A: We do this for customers that do not want to pay for the custom made product upfront and want to see what the artwork will look like. We charge to protect our investment of time to develop the artwork for your job. When you place your order we credit 100% of the deposit back to your job.

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Q: I have received other quotes that are much higher than yours, what am I missing?
A: We are the factory! We supply many companies around the world with our products. Possibly including one you got a quote from. Pinmart is a leading designer of and manufacture of both stock and custom products. We don't just work out of an office suite on a computer. We carry millions of stock designs in inventory available to ship today.

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Q: How many colors can I put on a custom product?
A: We can do printed products allowing us to utilize over 16 million colors, just like as if the it was a photograph. PLEASE NOTE*** If the pin is stamped out of a sheet of metal colors can only be inserted where the metal is inverted or concave and the metal walls can hold the colors. The normal pin generally has 4 or less colors.

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Q: Which are the best quality lapel pins?
A: Cloisonné. They are as fine as a piece of jewelry. They are durable and show excellent color separation.

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Q: What kind of pins are the best value?
A: This will depend somewhat on your design, the number of colors you want, as well as the quality and quantity level you are seeking. It's best to submit your design and let one of our design experts' help you select the correct process.

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Q: Can I see a sample of your work?
A: Yes. Just let our pin designers know when you are getting your quote done and they will send you out a sample done in the process that your pin will be done in.

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Q: Can I get a sample of my pin before you complete my order?
A: Yes, this is what we refer to as a "pre-production sample". Your pin designer can go over the costs with you for this process. Generally it is an additional cost of $50.00 for the sample. If after you see the sample you decide to cancel your pin order completely you will be charged for the sample and a die charge of approximately $100.00.

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Q: What if I don't like the pins?
A: We stand behind our pins 100%. All of our products are inspected at five different inspection points during our manufacturing to shipping cycle. If there is any error or defect in the items, it will be corrected at no cost to you.

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