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CUSTOM PRODUCTS SATISFACTION GUARANTEE

Customized goods are generally not accompanied by guarantees, but PinMart is changing that!

We realize that for some of you, having custom products designed and created for you may be a new concept. With that in mind, we have rigorously tested our custom order process to develop a system that helps eliminate the guessing involved. In all custom orders you will be able to review and approve artwork or if preferred actual samples of what your final product will look like. In addition the details of your order will be completely explained to you in writing and approved by you. We will not start the manufacturing process until you are 100% satisfied with the design and details of your order.

We deliver high-quality custom products - products that look just like the artwork and/or samples that you have approved. If the custom products you receive do not meet your expectations contact us within 15 days of receiving your order. If it is determined that there were errors in manufacturing or the product differs materially from what was approved, then we will replace all flawed or defective merchandise. 

All we ask is that you notify PinMart before returning any goods to ensure that your return is handled quickly and accurately.

*PinMart cannot be held responsible for delays beyond our control such as delays due to acts of war, weather, or other natural causes.

STOCK PRODUCTS SATISFACTION GUARANTEE & RETURN POLICY

If for any reason you are not 100% satisfied with a stock product that you purchased from PinMart then you may return your order in full and in its original packaging for a full refund (less shipping) within 15 days after you receive your order. This applies to all regularly priced merchandise and does not apply to close-outs or special order merchandise. If you need to return merchandise, please contact our Customer Service Department by filling out our contact us form or by calling 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:00pm CST. Returns are subject to a restocking fee. All items must be returned in the same manner in which they were received. Only our Customer Service Department can authorize the acceptance of returned merchandise. No returned merchandise will be accepted without a return authorization number.

A RETURN AUTHORIZATION number is required for all returns. Returns will not be accepted and your account will not be credited if you do not have a return authorization number. If you need to return merchandise, please contact our Customer Service Department at contact us or calling 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:00pm CST. Please be sure to include information about what needs to be returned: the item number(s), your name & address, your customer number, the reason for the return, & your invoice number.

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