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Satisfaction Guarantee

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100% Satisfaction Guarantee

 

SATISFACTION GUARANTEE & RETURN POLICY

If for any reason you are not 100% satisfied with a stock product that you purchased from PinMart than you may return your order in full and in its original packaging for a full refund (less shipping) within 30 days after you receive your order. This applies to all regularly priced merchandise and does not apply to close-outs or special order merchandise. If you need to return merchandise, please contact our Customer Service Department by filling out our contact us form or 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:00pm CST. All items must be returned in manner they are received. Only our Customer Service Department can authorize the acceptance of returned merchandise. No returned merchandise will be accepted without a return authorization number.

A RETURN AUTHORIZATION number is required for all returns. Returns will not be accepted and your account will not be credited if you do not have a return authorization number. If you need to return merchandise, please contact our Customer Service Department at contact us form or 1-877-746-6278. Our representatives are available Mon.-Fri. 9:00am - 4:00pm CST. Please be sure to include information about what needs to be returned (the item number(s), your name & address, your customer number, the reason for the return, & your invoice number.

CUSTOM PRODUCTS SATISFACTION GUARANTEE

We have rigorously tested our custom order process to develop a system that helps eliminate the guessing involved. In all custom orders you will be able to review and approve artwork or if preferred actual samples of what you’re final product will look like. In addition the details of your order will be completely explained to you in writing and approved by you. We will not start the manufacturing process until you are 100% satisfied with the design and details of your order.

If the custom products you receive do not meet your expectations contact us within 15 days of receiving your order. If it is determined by PinMart that there were errors in manufacturing or the product differs materially from what was approved, than we will replace or refund all flawed or defective merchandise. 

All we ask is that you notify PinMart before returning any goods to ensure that your return is handled quickly and accurately.

*PinMart can not be held responsible for delays beyond our control such as delays due to acts of war, weather, or other natural causes. In addition PinMart is not liable for delays in shipping or delivery caused by 3rd party carriers such as UPS, Fed-Ex or USPS.

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