Return Policy


If for any reason you are not 100% satisfied with an in-stock product that you purchased from PinMart then you may return your order in full and in its original packaging for a full refund (less shipping) within 30 days after you receive your order. This applies to all regularly priced merchandise and does not apply to close-outs or special order merchandise. If you need to return merchandise, please contact our Customer Service Department by filling out our Contact Us Form or calling 1-877-746-6278. Our representatives are available Mon.-Fri. 8:00am - 4:00pm CST. All items must be returned in the same manner in which they were received. Only our Customer Service Department can authorize the acceptance of returned merchandise. No returned merchandise will be accepted without a return authorization number.

A RETURN AUTHORIZATION NUMBER is required for all returns. Returns will not be accepted and your account will not be credited if you do not have a return authorization number. The following information is needed in order to process a return authorization:  your order number, your name and address, the item number(s), the quantity of each item being returned, and the reason for the return. It is also beneficial to include this information with your actual return.


We have rigorously tested our custom order process to develop a system that helps eliminate the guessing involved. For all custom orders you will be able to review and approve artwork, or if preferred, actual samples of what your final product will look like. In addition, the details of your order will be completely explained to you in writing and approved by you. We will not start the manufacturing process until you are 100% satisfied with the design and details of your order.

If the custom products you receive do not meet your expectations contact us within 15 days of receiving your order. If it is determined that there were errors in manufacturing or the product differs materially from what was approved, then we will replace or refund all flawed or defective merchandise. In order to be eligible to receive a refund or to have merchandise replaced, the original defective merchandise must be returned in full. PinMart will not refund or replace merchandise unless all the merchandise in question is returned.

*Note for all Orders: PinMart cannot be held responsible for delays beyond our control such as delays due to acts of war, weather, or other natural causes. In addition, PinMart is not liable for delays in shipping or delivery caused by 3rd party carriers such as UPS, Fed-Ex or USPS.