Return Policy


If for any reason you are not 100% satisfied with an in-stock product that you purchased from PinMart, then you may return your order in its original packaging for a full refund (less shipping) within 30 days of the order ship date. This applies to all regularly priced merchandise (Assemble My Products orders are subject to a 15% Restocking Fee) and does not apply to close-outs, personalized, or special-order merchandise. If you need to return merchandise, please click the link below. (You will need your complete order number as shown in your "Order Has Been Shipped" email.)


*****If your total order value is under $40.00 please contact customer care at 1-877-PINMART (746-6278) or*****



We have rigorously tested our custom order process to develop a system that helps eliminate the guessing involved. For all custom orders you will be able to review and approve artwork, or if preferred, actual samples of what your final product will look like. In addition, the details of your order will be completely explained to you in writing and approved by you. We will not start the manufacturing process until you are 100% satisfied with the design and details of your order. If the custom products you receive do not meet your expectations contact us within 15 days of receiving your order. If it is determined that there were errors in manufacturing or the product differs materially from what was approved, then we will replace or refund all flawed or defective merchandise. In order to be eligible to receive a refund or to have merchandise replaced, the original defective merchandise must be returned in full. PinMart will not refund or replace merchandise unless all the merchandise in question is returned.*Note for all Orders: PinMart cannot be held responsible for delays beyond our control such as delays due to acts of war, weather, or other natural causes. In addition, PinMart is not liable for delays in shipping or delivery caused by 3rd party carriers such as UPS, Fed-Ex or USPS. 


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