FAQs

 

FAQ Categories

GENERAL PINMART QUESTIONS

IN-STOCK ITEM QUESTIONS

CUSTOM PRODUCT QUESTIONS

Questions & Answers

GENERAL PINMART QUESTIONS

What is the best way to contact PinMart?

180 Martin Lane

Elk Grove Village, IL 60007

Phone # 1.877.746.6278 (1.877.PINMART)

Fax # 1.847.709.2868

Hours:

Monday – Thursday 8:00am – 4:30pm CST

Friday 8:00am – 4:00pm CST.

We are closed Saturday and Sunday. We are closed most major holidays.

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What shipping methods do you offer?

We offer a variety of shipping methods. Only the shipping methods your order qualifies for will be displayed during the checkout process.

Domestic shipping options:

  • USPS Priority Mail (1-3 days, Alaska and Hawaii)
  • UPS SurePost (2 - 5 days, final delivery by USPS)
  • UPS Ground (1 – 4 days)
  • UPS Next day air (excludes weekends)
  • UPS 2nd day air (excludes weekends)
  • UPS Saturday (contact us for this option)
  • UPS Mail Innovations (3-10 days, final delivery by USPS) 

International shipping options (any applicable duties paid by receiver):

  • USPS Priority Mail (1-3 days) (APO/FPO/DPO) & (U.S. Territories)
  • UPS Worldwide Expedited (2 – 5 days)
  • UPS Standard (3-5 days to Canada)
  • UPS Worldwide Saver (1 – 5 days) 
  • UPS Mail Innovations International (7-14 days) 

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How much does shipping cost?

There is no set pricing for shipping. The best way to determine your shipping cost is to enter your items into your shopping cart online and proceed to check out. Once you enter your shipping information you will see all of your shipping options and costs. Orders over $75.00 (after discounts are applied) qualify for free shipping with our SurePost shipping method. See shipping page in check out for further shipping options. No payment information is required to determine shipping costs.

Domestic orders under $40.00 may ship via Postal Service for a flat rate of $4.95.  Postal is a program through UPS called Mail Innovations. The way this works is UPS picks up your order from our warehouse, brings it to their sorting facilities and delivers it to your local post office. Then your mail carrier will deliver your order to you with your daily mail.

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Why isn’t UPS Postal showing as one of my shipping options?

If your order exceeds $40.00, Postal is not an option. Please choose another shipping method available from the options provided.

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Do you ship internationally?

PinMart currently ships to all U.S. Territories and these 10 Countries. Australia, Canada, France, Germany, Great Britain, Israel, Italy, Norway, Spain and Sweden. Please email us regarding shipping to an alternative destination.

International shipping options (any applicable duties paid by receiver):

  • USPS Priority Mail (1-3 days) (APO/FPO/DPO) & (U.S. Territories)
  • UPS Worldwide Expedited (2 – 5 days)
  • UPS Standard (3-5 days to Canada)
  • UPS Worldwide Saver (1 – 5 days) 
  • UPS Mail Innovations International (7-14 days)

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Can I place my order over the phone?

Yes, you can give us a call and a PinMart representative will be happy to take your order over the phone. We can only accept credit card orders over the phone. 1.877.746.6278

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Can I have my order shipped to a PO Box?

These three shipping methods ship to a P.O. Box: UPS Mail Innovations, UPS SurePost and USPS Priority Mail where available. All other UPS shipping methods must have a street address for delivery.

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Will I need to be home to sign for my package?

Please note, it is up to the discretion of the delivery driver if they are willing to leave the package at your residence without someone home, this is not a PinMart decision.

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How can I pay for my order?

You can place your order online with any major credit card, by using your PayPal account or with Amazon Pay. You can also send a check or money order to the address above. Orders cannot ship until payment is collected. Send your check with details of your order to PinMart, Inc., 180 Martin Lane, Elk Grove Village, IL 60007. Please contact us at 1-877-746-6278 with any questions you may have.

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Will I be charged tax?

All orders shipped outside of Illinois are not charged sales tax. If you are shipping within Illinois and are tax exempt, please fax your tax exempt letter to 1.847.709.2868 with your order number in the cover letter and a PinMart representative will be in contact with you to proceed with removing the tax from your order. 

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Does PinMart accept Purchase Orders?

Yes, we accept P.O’s only from select schools and government agencies. Orders can be emailed to customerservice@pinmart.net. The requirements for P.O.’s are as follows:

  • There is $100 minimum order before tax and shipping.
  • It must be a formal purchase order with a reference number and must be on printed letterhead or pre-printed with school/government information.
  • Also include:
    • Authorizing signatures
    • Billing and shipping information
    • Contact person’s name, phone number and email address
  • Orders are sent Via UPS ground out of Illinois with a small shipping and handling charge.
  • We reserve the right to reject any purchase order that we feel does not meet the above criteria, or is not directly connected to the school or agency.
  • Payment is due within 30 days of billing.  Orders not paid within that time may be accessed a late charge and future purchase orders will not be accepted.
  • Website promotion codes do not apply to PO's.

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I am local, may I pick up my order?

Yes, you can pick up your order at our office. pick up is a selection in shipping methods in your cart and available to customers with in a 50 mile radius of our location.  If you are picking up a custom order, let your PinMart sales representative know in advance and they will contact you when your order is complete.

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I am local, may I come by and shop at your store?

No, unfortunately we do not have a store.  Our products are available to view and purchase online only.

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Can you please send me a catalog?

PinMart does not have a physical catalog.  As we often update our product line, all of our current items are listed on our website to view at any time.

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Do you offer discounts for non-profits and charities?

Yes, we offer a discount for qualified non-profits and charities. At the bottom of any page on the website you can click on the link that says “Non-Profits and Charities” and enter the information required. A PinMart representative will reach out to you with any further questions and provide you a discount code should you qualify.

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IN-STOCK ITEM QUESTIONS

 

How long will it take for my stock order to ship?

Orders placed by 2:00pm CST on a standard operating business day will ship from our warehouse the same business day. Allow up to 3 additional business days for personalized items.

Ground shipping estimated time frame:

UPS_Ground_Map

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Can I get a copy of my order emailed to me?

Yes, during the checkout process you will be prompted to enter your email address. Once you submit your order you will automatically be sent an order confirmation via email.

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Can you email me my tracking number?

Once your order has shipped from our warehouse you will get an automated email letting you know your order has shipped along with your tracking number.

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Do you have any promotions going on right now?

We offer special discounts and promotions via email. If you have not done so, sign up for promos by adding your email on the lower part of the Homepage "Email Signup to receive our Exclusive Offers & Promotions… save 15% on your next order!" You will be added to our email list and receive special discounts. You may then insert the code you received into your cart to get your discount on your order!

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Is there a minimum order for stock items found on your website?

No, there is no minimum order for stock items.

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How much do your stock items cost?

All of our items are priced differently. If you click on the individual item you are interested in, it will have the pricing and product description along with multiple images of that item. As your per item quantity increases, your per item cost decreases.

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I am buying several different stock items online. Can I combine quantity pricing to get a reduced price?

No, we cannot combine quantity pricing. Pricing is based per item not on your total order. As your per time quantity increases, your per item cost decreases.

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What is your return policy for stock items?

IN-STOCK PRODUCTS SATISFACTION GUARANTEE & RETURN POLICY
 
If for any reason you are not 100% satisfied with an in-stock product that you purchased from PinMart, then you may return your order in its original packaging for a full refund (less shipping) within 30 days of the order ship date. This applies to all regularly priced merchandise and does not apply to close-outs, personalized, or special-order merchandise. If you need to return merchandise, please click the link below.

https://track.shipstation.com/f/r/k/GokGZ4L2Fue94EaZ5o%2FBXjN0U58a%2FnXP03iUu7635GM%3D

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How do I cancel my in stock merchandise order?

As long as your order has not yet shipped, we can cancel your order. Please give us a call and a PinMart representative will assist you.  1.877.746.6278

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Can I add/delete items once my order has been placed?

Once you have submitted your order, you can no longer add/delete items on your order through the website. If you need to add/delete items you can call 1.877.746.6278 and a customer service representative will be able to assist you.

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How do I create an account with PinMart? Do I need to create an account to complete my order?

Once you add your items to your cart and proceed to check out, you will be prompted to create an account. You do not need to create an account to complete your order, but there are advantages to creating an account;  providing you quick online ordering, order status information and efficient returning.  Only by Creating an Account will you be be view all your purchases and check your order status.  If you do not want to create an account, you may complete your order as a guest.

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Where are your in-stock products made?

PinMart utilizes many different factories and production facilities worldwide, including large production facilities right here in the USA as well as China and Taiwan.

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How can I check on the status of my order?

At the bottom of any page on the website, select the link that says “Order Status” You must have an account with us to view your order status. 

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Do you offer bulk pricing for orders larger then what your website shows?

Depending on the size of the order and the item, we may be able to offer bulk pricing beyond what is listed on the website. Please contact PinMart with the item number, quantity and date needed by and we can determine if a bulk pricing discount is available for you. 1.877.746.6278

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Can you provide me with a price quote on in-stock items?

Yes, we can provide you with a written quote for stock items. Please contact PinMart with the item number(s) and quantity(s) along with your contact information and we can send you a price quote. 1.877.746.6278

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CUSTOM PRODUCT QUESTIONS

What is the minimum order for custom products?

The minimum for a custom pin order is 100 pieces.

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Can I mix and match to meet the 100 piece custom product minimum?

There are things we can do to within the 100 piece minimum, but on the whole, we do need 100 identical pieces. Contact a custom sales representative to discuss your particular situation.

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How quickly can I receive my custom product?

In most cases custom products take about 25 business days to create, however there are several QUICK SHIP options available as well. For all other time frames please contact a custom sales representative.

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Do you make custom products in the USA?

Yes, we manufacture pins and other custom items here in the USA. For pricing and information please contact a custom products representative at 877-746-6278.

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Do you have discounts for military organizations or non-profits?

We will consider such requests on a per-situation basis. Please contact a customer service representative to discuss your inquiry.

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How much will it cost to ship my custom product?

All custom orders ship free using the standard UPS ground shipping method. We can ship custom products all over the world and we can also expedite shipping. For these costs, please contact a custom product representative.

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I’m interested in recreating a well-known logo/symbol/image: may I?

We are happy to replicate any icon or pop culture symbol you have in mind, granted you have the appropriate license approval to have the image recreated. Contact a custom product representative for more info.

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What sort of artwork do I need to provide you?

Whatever artwork you have, we will work with, whether that’s a final vectored piece of artwork, a hand drawing you scan and send to us or just ideas given over the phone or via email.

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Is artwork created before I commit to an order?

Absolutely. Our design team will create free artwork for you to look over and will work with you on your design until it receives your written approval.

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